Damascus, Oregon
Not resolved

Please do not promote "White Rose Bakery" in Canby. We had the saddest encounter with them on Aug 16. A wedding was scheduled for 6pm and the cake arrived at 5pm totally unacceptable! $450, plus $25 for delivery! White Chocolate Seashells that were supposed to adorn the sides had all fallen off in the heat, placed on waxed paper and the groom was told to put them in the freezer and put them on before serving. Two of the layers were completely the wrong flavor than what was ordered, EVEN AFTER A TASTE TEST! A sandy beach (graham cracker crumbs) that were to surround the cake consisted of a ziploc sandwich bag with 1 1/4 inches of crumbs, again for the groom to assemble. You're probably wondering what the $450 even was for, and we're still asking ourselves the same.

Totally embarassing! Ms. Debra Watkins was notified, and wanted to know if any of the cake was eaten!

Her "contract" required that $225 be put down on the cake at the time of ordering and then she apparently was strapped with her business and wanted the balance in 2 weeks, way before the scheduled delivery.

We requested a full refund, but still feel the need to warn the public. We took pictures of the cake (only for recourse) and refused to let the photographer take photos of them cutting such a disaster! There was even a gap in the middle of the 4 layers. FOR WHAT???

Ms. Watkins requested the teal color to match up ribbon, and subsubtuted the color "she couldn't find" with baby blue ribbon wrapped around nothing but fondant. White Rose Bakery is an absolute joke. It's a woman with an oven who thinks she ought to get paid for a glorified cake mix. STAY AWAY.

I have never heard of such disgusting business ethics and absolute disregard for customer satisfaction. If you want a big day and a better cake for the photos, GO ELSEWHERE. Go to Safeway if you have to.

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